A new lead for after sales

Over six months into his appointment in the newly created post of Vestdavit After Sales Director, Henric Collvin has formulated a clear path towards growing a part of our business that plays to an unsung company strength. Developing strong, long-term relationships can be decisive, and it is certainly something Vestdavit does well, but Henric is also aware that the company earned customer trust in the first place by meeting best practice expectations, including in its performance to support equipment in service.

Previously Vestdavit’s service assignment and spare parts staff worked independently, but Henric has brought the two groups together into a focused, 10-strong internal team that works in the same office area. “There are synergies for customers and Vestdavit if service and spare parts staff work together: service excellence and timely spare parts go hand in hand,” he says. “The goal is to simplify matters for the customer, but it’s also the case that servicing activities are an opportunity to identify spare parts business, and vice versa.”

Flexible and customer-focused package

While essential, service and spare parts are also overheads that customers seek to minimise. Henric believes clients will welcome plans to develop frame agreements which allow them to budget for service, maintenance and parts supply in a single, flexible and customer-focused package with price incentives.

Henric remains convinced that customers also benefit from keeping davit operators well trained. In fact, he is developing Vestdavit’s training offering to be delivered in the field, on-board ships using the customers davits as the training ground. By performing user and maintenance training on-board, customers get more relevant experience.  The training course focuses on davit operation and maintenance, prioritising safer davit operations. This is important as statistics show that more than 70% of marine accidents happen due to human error.

After sales business

With a target to double Vestdavit’s after sales business within 2-3 years, “I am also seeking to increase the number of parts held close to market and develop and grow the service network,” Henric adds. “For example, our recently-established subsidiary in Seattle has its own spares warehouse, and that may provide an opportunity to grow service later. Again, we are investigating how to grow service activities through our existing partners.”

For inquiries on after sales agreements, please contact Henric Collvin, After Sales Director. Tel: +47 47 91 15 59, email: henric.collvin@vestdavit.no

Invitation to Lorient for NAVEXPO

In May, Vestdavit will be at NAVEXPO, which takes place at the French Port of  Lorient La Base in southern Brittany. This is the third NAVEXPO for Lorient, and the event has become a busy show for French and international businesses involved from the public and commercial sectors. It is also characterised by interactive business meetings on stands, as well as onboard visits, sea trials and demonstrations in the harbour.

Those attending NAVEXPO come from a range of sectors, including the safety and security, harbour service, fishing and aquaculture, the offshore industry, dredging and other transport services, and include vessel owners and operators, administrations and harbour authorities. Exhibitors include shipyards, harbour service companies, professional diving equipment suppliers, renewable energy specialists and other maritime service providers.

During the three-day event, which takes place May 15-17, Vestdavit will be showcasing its launch and recovery systems for boat-handling in difficult conditions at sea across naval, coastguard, pilot boat, seismic vessel and offshore applications.

Please visit us at Stand A27 in the main hall.

For more information, please contact Redouane Lahsen, Area Sales Manager. Tel: +47 90 99 89 71, email: redouane.lahsen@vestdavit.no

Successful cooperation with Socarenam

Vestdavit’s relationship with specialized French multi-function fast patrol boat builder Socarenam is going from strength to strength, following the renewal of our agreement to work together with this most specialized of shipbuilders at the beginning of 2018. What is more, there are many exciting projects ahead.

Boat launch and recovery

Socarenam’s success centres on vessels for the defence and security sectors, where boat launch and recovery can be mission-decisive. Vestdavit’s ability to deliver davits capable of operating up to Sea State 5 has become a significant attraction, since Socarenam identified us as a reliable partner able to deliver high quality equipment and outstanding technical support in 2013.

Our association has since flourished in the domestic and export markets, following an initial breakthrough order for one PAP-6000 and one PAP-3250 davit for a 50m length French customs patrol boat built, delivered in 2015.

This was followed in 2016 by an installation of PAP-5000 davits on board La Confiance, and La Résolue the first two 61m (‘PLG’) light patrol boats destined to upgrade French Navy operations off Guiana. A contract for the third ship has been secured, to include the same package. These vessels are used for patrolling, surveillance and monitoring the territorial waters of Guiana and the exclusive economic zone of the French West Indies or French Antilles, while also being in position to carry out disaster relief operations.

Finally, two PAP-5000 davits have been delivered for the 45m multi-purpose vessel Sirius for the Flemish governmental shipping organisation Vloot.

For more information, please contact Redouane Lahsen, Area Sales Manager. Tel: +47 90 99 89 71, email: redouane.lahsen@vestdavit.no

Always ready for the US Coast Guard

The platform Vestdavit is building for further success in the US is being broadened through our deliveries to the US Coast Guard. We recently completed factory testing of another PLA-2000 rescue boat davit for the Coast Guard, which has since been dispatched to the USCG Yard in Baltimore.

This is the eighth PLA-2000 davit delivered to the USCG under the current contract, which ultimately covers installations of systems on board nine of the organization’s Bay-class icebreaking tugs, used for the launch and recovery of Zodiac 540 rescue boats. The aluminium PLA-2000 is extremely light in weight, occupies a small footprint and is delivered on a skid as a self-contained unit with its HPU mounted on the skid.

“The feedback from the US Coast Guard on the PLA-2000 systems we have delivered for their Bay-class tugs over recent years has been very positive,” says Vestdavit Managing Director Rolf Andreas Wigand.   “Recently, we’ve also noticed that the weight advantages of aluminium davits, which have been long-accepted by navies, coastguards and fast ferry operators, are convincing owners in new markets to look again at the structural alternative to steel.”

For more information about aluminium davits, please contact: Bjørnar Dahle, Sales Director. Tel: +47 542 19 573, email: bjornar.dahle @vestdavit.no

US Army Corps’ first F-10000 Davit

The first compact F-10000 work boat davit ever to be specified by a US-based customer has successfully completed factory testing in Poland, ahead of installation in the early part of 2019. The contract, which also represents a breakthrough for Vestdavit with the US Army Corp of Engineers, calls for the retrofitting of the 10,000 kg SWL, dual davit unit on board the trailing suction hopper dredger Yaquina.

Safe operations

The Army Corp takes responsibility for keeping US waterways and navigational channels clear for navigation. Based in Portland, Oregon, the 2,943dwt dredger Yaquina’s mission is to maintain federal navigation channels in the Pacific Northwest. According to Army Corp of Engineers figures, between 3.5 million and 4.5 million cubic yards of material is dredged from the mouth of the Columbia River each year.

With space onboard Yaquina for davit operations limited, the F-10000 unit will be required to launch and recover a 27-ft length work boat from a vessel which is itself only 200ft in length. In addition to its space-saving footprint, the F-10000 benefits from a dynamic shock absorber system and offers adjustable capabilities in terms of hook distance.

Strong regional reputation

The US Army Corp breakthrough builds on Vestdavit’s existing strong regional reputation and vindicates our decision to open a US subsidiary office in Seattle last year, managed by Magnus Oding. Our davit systems are already widely used by the US Navy, the US Coast Guard, the National Oceanic and Atmospheric Administration (NOAA), and in the offshore oil industry among others. Our strategy includes plans to expand after sales support in the US and to grow locally-based service team numbers over time to make OEM servicing more available and affordable, reducing the need to send service technicians from overseas.

 

For inquiries in the US, please contact: Magnus Oding, General Manager, Vestdavit Inc. Tel:  +1 425 501 5936, email: magnus.oding@vestdavitus.com